For all my photography needs, I have always been a loyal customer to a particular pro camera shop in Kenmore, WA. This store had a reputation for product knowledge, customer service, and fair prices. Then the recession hit and all these reasons to be loyal quickly disappeared. I have since witnessed increased pushiness, higher prices, and sales people who couldn’t be bothered more by my questions. One woman even lectured me for researching fair prices and told me that the profit margin on an item wasn’t worth her time! As a customer, I was shocked and felt it may be time to reconsider this relationship...
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